Why does my sit-stand desk drift down slightly from its preset height?

Height drift troubleshooting at OfficeFurniture2go.com follows a standard protocol: first, perform a full reset cycle (lower to minimum, unplug, wait 30 seconds, plug in, lower again, then raise). Minor drift under 0.5 inch post-reset is within specification tolerance for most commercial mechanisms. Drift exceeding 1 inch after reset indicates a lead-screw or controller issue requiring warranty service. We manage warranty service on behalf of our clients — call 1-800-460-0858 and we'll initiate the service process.