Reception Desks > Made in USA

FAQ

1. What are the main functional differences between reception desk models?
Reception desks mainly differ in shape, storage, and guest interaction features. Some offer simple straight fronts, while others add returns or corner units for more work surface and privacy. Storage can range from open shelves to full pedestals and hutches, so it helps to match the layout to how many visitors you handle and how much paperwork or equipment you keep at the front.

2. How do I choose the right size desk for my lobby?
Start by measuring the wall or floor area where the desk will sit, leaving clear space for walkways and ADA access on the visitor side. Consider how many reception staff will use the desk at once and how much equipment they need, such as monitors, phones, and printers. It is often helpful to choose the smallest size that comfortably fits your staff and technology while still allowing easy movement around the desk.

3. Are these desks stable enough for high-traffic reception areas?
Reception desks are generally designed with wide bases and multiple connection points to stay stable under everyday office use. Models with full panel sides or integrated modesty panels often feel more solid than narrow leg styles. For busy lobbies, look for desks described as commercial or contract grade and be sure they are fully assembled and leveled on the floor.

4. What is the weight capacity of the transaction counter surface?
Transaction counters are built to support typical reception use, such as clipboards, small displays, and leaning visitors. The exact weight a counter can hold depends on its material, thickness, and how it is supported along the front and sides. For heavier items like large equipment or displays, it is best to check the product description or contact us for confirmation.

5. How difficult is assembly, and what tools are required?
Most reception desks ship ready to assemble with hardware and step by step instructions included in the box. Assembly usually involves connecting panels, modesty fronts, and worksurfaces using standard tools such as a screwdriver or basic drill. Larger or more complex desks can take longer and may be easier to assemble with two people, so it helps to review the product details before ordering.

6. Do the desks include locking storage for valuables and files?
Some reception desks include integrated pedestals or cabinets that may offer locking drawers, while simpler shells focus only on the work surface and counter. Locking features vary by model and by the type of storage included, such as file drawers versus small personal drawers. If secure storage is important, look for locking details in the product description or pair the desk with a separate locking file or pedestal.

7. Can return shells or extensions be added later to expand the desk?
Many reception desks are part of modular collections, so matching returns, bridges, or extensions can often be added as needs change. These add ons are usually designed to attach to specific series or shapes, which affects how and where they connect. To plan for future expansion, check that the desk belongs to a larger collection and review the related products on the page.

8. How is freight delivery handled for large reception desks?
Large reception desks typically ship by freight carrier on pallets or in cartons to keep the parts protected in transit. Delivery is usually to the curbside or loading area, and you may need help on site to move cartons inside and to the installation location. Any available upgraded services, such as inside delivery or liftgate, will be described during checkout or in the shipping details.