What should I know about return policies for commercial lounge seating?

Commercial lounge seating return policies differ from consumer retail: most contract-grade furniture is made to order and is non-returnable once ordered. Standard in-stock lounge pieces may be returnable within 14–30 days of receipt if undamaged and in original packaging, subject to a restocking fee of 15–25%. Custom fabric or COM orders are virtually never returnable. Damage claims must be reported within 5–7 business days of delivery. Before ordering, request a memo sample of the fabric and confirm all dimensions fit your space — these steps prevent most return situations. OfficeFurniture2go.com's customer service team clearly communicates return terms before you order — call 1-800-460-0858 to confirm terms for your specific product.